This policy applies to purchases from Lasio Professional Products LLC ("LASIO").

All Lasio sales are final. 

Shipping Policy

All orders made to Lasio Professional Products will ship within 24 business hours after receiving payment. Orders placed over the weekend, or on days that the Corporate Office is closed, will ship out the next business day.

Route Package Protection

LASIO offers optional Route Package Protection for an additional fee. You can add protection to your order on the cart page before checking out.

Route provides coverage for eligible packages that are lost, stolen, or damaged, subject to its terms, exclusions, and claim deadlines. Claims must be submitted directly through Route's claims portal. Route reviews claims and determines eligibility for coverage.

Returns & Exchanges

Returns are subject to qualification, review, and prior approval by LASIO. Submitting a request does not guarantee that a return will be accepted. Exchanges are not offered.

To request a return, email customerservice@lasioinc.com with your order number, the reason for your request, and any relevant photos or supporting information. Please do not send products back without receiving authorization.

Products that have been opened or tampered with are not eligible for return or reimbursement, except where required by applicable law.

Refund Policy

Refund requests are subject to qualification, review, and approval by LASIO, except where required by applicable law. Submitting a request does not guarantee a refund.

If your package is missing and you purchased Route protection, submit a claim directly to Route. If you did not purchase protection, contact customerservice@lasioinc.com for assistance and review. Reimbursement is not guaranteed, except where required by applicable law.

Subscriptions Purchased Through Shop Pay

Removing a payment card from your Shop Pay wallet does not cancel an active subscription. Although the card will no longer appear in your wallet or at Shop Pay checkout, subscription charges can continue using the payment method linked to that subscription.

To manage your subscription:

1. Sign in to your Shop account using a web browser and select the subscription you want to manage.
2. To change your card, select Update payment method, add or choose a card, and save your changes. Update each subscription separately; changing your default Shop Pay card does not automatically update existing subscriptions.
3. To cancel, select Manage subscription to open your customer account with LASIO, then complete the cancellation steps.

To stop future recurring charges, you must cancel the subscription itself, not simply remove your card.