Return/Exchange Policy:

All Lasio Pro account sales are final.  Lasio professional products does not accept exchanges nor returns – unless a product is damaged during shipping or the wrong product is delivered. A damaged or misdelivered product must be reported within 7 days of delivery. 

Lasio is not liable for missing packages. 

Lasio does not issue reimbursement for products that have been opened and/or tampered with.

Damaged Goods/Wrong Product:

If the wrong product or a damaged product is received, please email clear photos of the product to customerservice@lasioinc.com for review. If a product has caused a spillage, photographic evidence of the leak must also be provided. 

All products must remain fully sealed in order to be deemed eligible for a return or exchange. If the customer has broken the plastic seal around the product, Lasio will no longer accept it as a return or exchange.

Once the photos are reviewed and accepted, a prepaid return label will be emailed to the customer. Once Lasio receives the returned product, a replacement item will be sent to the customer.

Refund Policy:

All Lasio Pro account sales are final.  Lasio professional products does not issue refunds. 

Lasio is not liable for missing packages. 

Lasio does not issue reimbursement for products that have been opened and/or tampered with.